Callmedia Enterprise is a totally integrated system for best of breed multi-channel contact centres, that is simple to use and quick to deploy.

The system provides detailed and accurate reporting on contact centre, team and individual performance coupled with advanced routing to ensure that each call, email, fax or other task is given to the right person at the right time.

Callmedia Enterprise is based on over ten years experience of delivering, implementing and running real-life contact centres. As a result, Callmedia Enterprise delivers better customer service, lower operational costs and enables your organisation to be more responsive to your customers.

Key Features:

• Multi-channel operation - seamlessly blends inbound and outbound telephone calls, emails, SMS, Web call-backs, web chats, or any other tasks
• Advanced routing and distribution
• Dynamic Prioritisation
• 1400+ Standard reports
• Web-based Wallboards
• Real-time management screens
• Open & published database and system for easy customised reporting
• Integrated Screen-popping and call control

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