Services
Callmedia's Professional Services team provides the support and expertise that ensures you get real value from the Callmedia product suite.
Callmedia's in-house experts can be used to suit your needs, ranging from initial consultancy through to full implementation, training and support.
Consultancy - following Callmedia's Application Discovery methodology, Callmedia's consultants design the business solution to your business problem, incorporating the appropriate mix of technology, people and process.
Systems Integration - Integrating new or legacy business applications with Callmedia to enable a seamless operation in your contact centre is one of the Callmedia services team's key strengths. Should integration require software design or development our consultants have skills in internet technologies (HTML, DHTML, ASP, ActiveX, CGI, Perl, Java, JavaScript, VBScript), Visual Basic, C++, Database design, skilled in SQL and Microsoft SQL Server, Oracle, CSTA, TSAPI, TAPI, XML, .NET, COM and DCOM.
Integration Consultancy - all Callmedia's interfaces are open, so Callmedia's consultants can offer developer coaching to help your internal IT team to take control of your own integration.
Installation Services - Callmedia's team can perform a complete installation service, including project management, implementation design workshops and go-live support.
Training - across the product suite, training is tailored for agents, supervisors, IT support staff, contact centre administrators and developers. This can be delivered on-site or at Callmedia's headquarters.
Support - Callmedia's experts are always on hand to help you make the most of your solution. As a Callmedia customer you will have full access to our help-desk for product support, our extensive knowledge-base, and our software upgrade program.
Callmedia's in-house experts can be used to suit your needs, ranging from initial consultancy through to full implementation, training and support.
Consultancy - following Callmedia's Application Discovery methodology, Callmedia's consultants design the business solution to your business problem, incorporating the appropriate mix of technology, people and process.
Systems Integration - Integrating new or legacy business applications with Callmedia to enable a seamless operation in your contact centre is one of the Callmedia services team's key strengths. Should integration require software design or development our consultants have skills in internet technologies (HTML, DHTML, ASP, ActiveX, CGI, Perl, Java, JavaScript, VBScript), Visual Basic, C++, Database design, skilled in SQL and Microsoft SQL Server, Oracle, CSTA, TSAPI, TAPI, XML, .NET, COM and DCOM.
Integration Consultancy - all Callmedia's interfaces are open, so Callmedia's consultants can offer developer coaching to help your internal IT team to take control of your own integration.
Installation Services - Callmedia's team can perform a complete installation service, including project management, implementation design workshops and go-live support.
Training - across the product suite, training is tailored for agents, supervisors, IT support staff, contact centre administrators and developers. This can be delivered on-site or at Callmedia's headquarters.
Support - Callmedia's experts are always on hand to help you make the most of your solution. As a Callmedia customer you will have full access to our help-desk for product support, our extensive knowledge-base, and our software upgrade program.
What's different about Callmedia Services?
Complete solution... Callmedia is a single solution covering inbound, outbound and multimedia.Skilled people... Callmedia consultants have both technical skills and deep understanding of the contact centre business.
Industry experts... With over 50 years of practical call centre experience, Callmedia's service team can deliver the right solutions for you.
Support... Help-desk support with full remote access enables rapid turnaround of tickets.
Training... A full portfolio of courses tailored to enable you to get the best out of your system and your people.