About us
Callmedia is a UK technology leader in contact centre and CTI software development with relationships with some of the largest organisations in the industry. Based in Fareham in Hampshire in the UK, but with offices throughout the UK and customers throughout the globe, Callmedia offers products and services that deal with a range of applications from predictive dialling to multi-channel contact centres, and from mission critical conferencing applications to web-based scripting, from protocol conversion to host-based routing and from simple screen-popping to complex call handling systems.
Since its first installation in 1996 with a major direct marketing organisation in London, UK, Callmedia's range of software has grown to installations on three continents with millions of calls a day being handled by Callmedia across the globe.
Callmedia is in use extensively in the outsourced call centre industry, financial services, manufacturing, local government, travel and distribution and is recognised for its flexibility, reliability, solid engineering and comprehensive integration capabilities. As a switch independent, platform independent offering across the spectrum of call centre activity it is the contact centre system of choice.
Callmedia is part of the Azzurri Communications Group.
Since its first installation in 1996 with a major direct marketing organisation in London, UK, Callmedia's range of software has grown to installations on three continents with millions of calls a day being handled by Callmedia across the globe.
Callmedia is in use extensively in the outsourced call centre industry, financial services, manufacturing, local government, travel and distribution and is recognised for its flexibility, reliability, solid engineering and comprehensive integration capabilities. As a switch independent, platform independent offering across the spectrum of call centre activity it is the contact centre system of choice.
Callmedia is part of the Azzurri Communications Group.
One of several firsts was Visual Campaign Builder (VCB) - part of the Callmedia Product suite. It delivered the first web-based call centre scripting system in 1997, providing a scalable, robust, rapid development environment for call centres. VCB has been used at many outsourced call centres where it is often used to give competitive edge when the centres are bidding for new contracts. As the basis for the web enabled call centre, it is a great platform for building call centre front-ends.