Voicemail on Mitel

This one comes straight from Mr Wardle… Obviously all switches are different, but generally when someone asks ‘How do we send calls to this queue to VM out of hours?’ we just say ‘route to that in the Trigger Points, dude!’. Ok, we don’t say dude. Not all the time… Unfortunately, Mr Mitel 3300 has a special way of achieving this that sets it aside from the rest of the bunch:

1. Create a Trigger Point with Entry and Queue HCI numbers

2. Create a Mailbox with the same number as the Entry HCI number

3. Point the Trigger point to the main VM number for OOH, No Skilled Users…

When the call is routed to the main VM number, it will use the Entry Point number for that Queue to know what mailbox to go to. This means that you have to ensure all Queue Entry Points have a matching Mailbox number.

It also means that it’s not possible to send all of the queues to the same mailbox, as all of the queues will have a different Entry HCI.

Useful stuff, Thanks Nick!