Lunchtime

Bit busy at lunch to write much, but a fascinating morning. Particularly the session by Simon Roncoroni on his personal vision of outbound.

The presentation on the use of automated messages by Steve Smith of Brookmead Consulting created a very interesting debate on the use of this technology. It's against the law for it to be used for marketing purposes, but the main worry is that if volumes increase it devalues the whole currency of th telephone a a medium.

Session starting - got to go.