Expo and the Callmedia Forum are just around the corner!

Firstly, apologies for the absence. I had got quite into this blogging lark but somehow managed to get out of the habit with some aplomb...

However, I have news. Call Centre Expo 2009 is round the corner and as usual Callmedia is there in force. We’re running our 3^rd annual User Forum in conjunction with our sponsorship of the Call Centre Focus Conference. If you’re a Callmedia customer you should already have had an invite. If not then many apologies – it’s not too late to register – you can do it here.

During the first morning, we will be introducing Callmedia 5.0 including our new Expert Contact engine, and also demonstrating our integration with Facebook. All exciting stuff (see the CCF Coverage)

If you’re coming on the Wednesday then we still have our hospitality suite up on the Conference floor (go up the big flight of stairs in the entrance hall to the NEC and follow the signs) and I may see you at another couple of events I’m speaking at: The TPS Forum in the morning, and I’ll be co-presenting with Peter Caragher of the essentiagroup on the subject of new channels for communicating with younger people – we’ve called it “The A to Z of communicating with Generations X, Y and beyond” – I’ll be talking about the technology and Peter will be sharing his real-world experience of using channels such as Video Chat, chat rooms and SMS to reach out to young people.

Failing that, I hope to catch up with you at the dinner on Tuesday evening where we’re one of the award sponsors. Given that I’m talking about predictive dialling call calculations at 9 o’clock the next morning, I’m going to try very hard to be on my best behaviour.....

I hope to see you next week.