Expo Day 1

What a day. We held our second annual user forum today at NEC in Birmingham, co-locating with the CC Expo and CCF Conference (which we are sponsoring). As with last year, it was great to spend some time with our customers, find out what they're doing with our software (they have so many ideas about things we'd never even thought of) and to catch up with old friends from the contact centre world. I also did a round of meetings with editors and journalists (5 in 2.5 hours.....) about the release of Callmedia 4.4 and its routing features.There was quite a buzz about that with lots of customers, as well as journos, keen to explore what it can do to improve a customer's lot when he calls into a call centre.

The heat around the new Ofcom regulations has not gone away. The TPS Forum had a good turnout with presentations from the TPS, the Information Commissioner's Office and Ofcom, but the understanding of exactly what Ofcom means by the new regulations and their implications regarding Answer Machine Detection are only just sinking in.

I'll be in the conference tomorrow speaking on keeping your technology ahead of the game in difficult financial times (after watching the news tonight that seems even more apposite than ever) and I do have a limited number of free passes for the session - come and find us in the Callmedia suite (no.19) on the concourse at the NEC before 11 o'clock if you're interested.

Thanks to everybody who dropped by today to say hello - hope to see more of you tomorrow.

Call Centre Expo & The Callmedia User Forum

Can't believe another year has gone by already and it's the CC Expo time again. I'm sitting in the bar at the Holiday Inn with David (Groves - our Product Director) having just finished putting the slides together for the Callmedia User Forum tomorrow. If you're one of our customers then I hope to see you tomorrow. If you're not, then do come along and see us at our hospitality suite at Concourse Suites 19 and 20 at the NEC, just outside the door at the NEC.
The recent changes to the dialler regs are likely to be a big deal but I can't wait to see what the buzz is at the Conference and on the exhibition floor.
For us at Callmedia, the big excitement is the release of Callmedia version 4.4 with all kinds of customer-centric features to allow contact centres to get closer to their customers.
Hope to see you tomorrow.