Callmedia First User Forum a Success
Sep 2007Callmedia hosted its inaugural User Forum at Call Centre Expo 2007 on 26th to 27th September 2007, at the NEC, Birmingham.
During the two day exhibition, attendees visited the Callmedia User Forum and took part in discussions and workshops about the challenges facing contact centres today, how contact centres can help manage changes in regulation and compliance and how to make best use of customer data, as well as how to integrate contact centre and business data to measure the Key Performance Indicators that matter.
One customer said "It was a great opportunity to meet Callmedia staff...also excellent networking with other Callmedia customers". Another commented that the event generated "lots of useful thoughts for future development".
The materials presented are now available for download.
