Telephone System Manufacturers
Callmedia products build on the advanced capabilities of many different telephone systems, including: | Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. The Avaya Communications Manager (ACM) telephone platform is certified to work with Callmedia to deliver multi-channel inbound and outbound contact centres, as well as advanced Computer Telephony Integration (CTI). |
 | Mitel is a leading provider of communications solutions for a range of organizations – from the very small, single site offices to the multi-site, large enterprises. We offer customers a broad choice of solutions, from basic business communications to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase to a managed service The Mitel 3300 telephone system is certified to work with Callmedia to deliver multi-channel inbound and outbound contact centres, as well as advanced Computer Telephony Integration (CTI). |
 | Cisco (NASDAQ: CSCO) enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time. The Cisco CallManager telephone system is certified to work with Callmedia to provide multi-channel inbound and outbound contact centres in addition to CTI. |
 | SpliceCom helps all companies, irrespective of size, to gain a business advantage over their competitors through the deployment of advanced communication solutions. Callmedia is Splicecom's strategic contact centre partner, providing Splicecom's call centre product. The Splicecom maximiser is certified to work with Callmedia to deliver multi-channel inbound and outbound contact centres in addition to CTI. |
 | Alcatel-Lucent provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband access, carrier and enterprise IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. Callmedia provides Computer Telephony Integration on the OmniPCX 4400, pre-integrated to several Customer Relationship Management systems. |
Telephony Component Suppliers
Callmedia works with component suppliers to provide hard-dialler platforms for predictive dialling, in-queue messages and IVR (Interactive Voice Response) solutions: | Aculab offers IP telephony and communications solution developers and service providers a wide range of hardware and software building blocks for integration into high performance, wired and wireless communications solutions - from contact centres and IVR to prepaid services. Callmedia uses Aculab software and hardware to deliver our hard-dialler (hardware-based predictive dialler) as well as for in-queue messaging and IVR. |
 | With over 1,250,000 ports deployed on a global basis, Envox Worldwide is a leading global provider of voice solutions. |
Voice Recording
Callmedia is fully integrated with recording solutions from the following providers: | NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content - from telephony, web, radio and video communications. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE voice recorder products have been certified to work with Callmedia. |
 | Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company’s unified Impact 360™ platform for workforce optimization (WFO) operates across TDM, IP and mixed telephony environments. From the contact center to remote, branch and back-office operations, Impact 360 captures, analyzes and enables users to share and act on cross-functional information across the enterprise to improve service, sales and the customer experience. Witness voice recorder products have been certified to work with Callmedia. |
 | Activa Solutions, a CyberTech company, specialises in providing call recording (voice, VoIP and data), quality monitoring, live agent coaching and automated customer satisfaction surveys to contact centres, financial institutions, public safety operations and government organisations. |
Workforce Management
Callmedia is fully integrated with the folllowing workforce management systems: | Blue Pumpkin is a market-leading workforce management solution for multimedia customer contact centres. The PrimeTime suite of products is designed to help companies guarantee superior customer service. Blue Pumpkin has been certified to work with Callmedia. |
 | Q-Max is the most widely installed Workforce Management System in the UK. Developed to respond to the needs of the European market to match European work practices Q-Max software maximises performance to meet customer expectations at minimum cost with socially acceptable agent shift patterns. Q-Max has been certified to work with Callmedia. |
 | Open Wave is an advanced workforce management solution specialising in contact centre staff forecasting and scheduling. Used by many leading organisations including BSkyB, Vodafone, National Express, Newport City Council, Glasgow City Council, Powergen, Loot, World Vision, Telecom Malaysia and Unisys. |
Customer Relationship Management
Callmedia works with a number of Customer Relationship Management (CRM) systems, and other business applications including: | Maginus help turn your visions into reality by providing you with intelligent software solutions that let you increase sales, improve customer service and build long-lasting customer relationships. |
 | Lagan specialises in providing software solutions to governments worldwide and currently has over 160 public sector customers and more than 250 personnel. Over 37 million citizens around the world are supported by Lagan solutions. |
 | The Civica group is one of the most experienced providers of consulting, software and managed services to the public sector and regulated services. Everything we do is focused on the local outcomes our customers need to achieve. |
 | RapidXtra is the UK market leading water industry call centre solution for Customer Management including customer contact management (billing and operations), billing, debt recovery and cash management. A track record of successful implementations and long standing client relationships is testament to RapidXtra's efficiency and effectiveness for water service providers, having evolved and improved over the years into the current open architecture new generation software. |
Other Partners
Callmedia also work with a number of other partners: | deStar ltd. provides a flexible, informed and responsive interface to the very complicated technology area that is the UK mobile telecom’s industry. Callmedia uses deStar's services to provide inbound and outbound SMS services within our products. |
 | Avanquest Software is a world leading developer and publisher of consumer software and business solutions. The Group markets a wide range of best-selling programs developed both in-house and by developer partners throughout all territories and through all sales channels. Avanquest CallXPress is certified to work with Callmedia to deliver callback-from-queue capabilities and voice forms. |
 | Inifinty CCS are a European software company providing software and technology consultancy to Europe's contact centres since 1998. Infinity software is used by some of the most efficient and profitable contact centres and outsourcers. |
 | Citrix Online is a fast-growing division of Citrix Systems, Inc. (Nasdaq: CTXS), based in Santa Barbara, California, with satellite offices and data centers around the world. Callmedia uses gotomypc as the preferred remote support method. |
 | We work with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any business critical application or material can be securely deposited with NCC Group. We offer this facility in order to demonstrate both our commitment to corporate governance best practice and to building long term relationships with our customers. Please click on the link to find out more about Software Escrow Solutions and NCC Group. |