Callmedia Advance is a self-regulating system which automatically paces the rate at which calls are made, significantly reducing the burden on management.
This means that Callmedia Advance provides a much lower total cost of ownership when compared to other systems. Callmedia Advance automatically calculates the optimum dial rate, reacting instantly as circumstances change to ensure the highest possible productivity within regulatory constraints. As a result, supervisors are freed up to manage the people handling calls, instead of constantly tuning the dialler's performance.
Instant Apology for Abandoned Calls
When a call must be abandoned, Callmedia Advance can reserve an agent to call that person back - allowing an "instant apology" with no chance of another abandoned call. This protects the calling organisation's brand, and ensures the person called has a better experience from an abandoned call.
Multiple telephone number support
Callmedia Advance enables up to 5 telephone numbers to be imported for each contact.
Advanced Call Recycling Plans
Sophisticated call recycling plans can be created, enabling calls to be recycled differently towards the end of a campaign, enabling organisations to make the most of expensive data and achieve a greater penetration.
Customer-requested call-backs have their own, separate recycling rules, as these contacts are more likely to be successful.