Blending inbound and outbound calls

Callmedia Advance works with Callmedia Enterprise to provide a fully blended inbound/outbound and multi-channel contact centre. During busy periods the system automatically moves users from outbound work to temporarily handle the peak in incoming calls and then moves them back again when the surge in demand has passed.

As a result, the contact centre always makes optimum use of available resources to ensure that business needs are consistently achieved.

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