Priority List Blending
Each call list is assigned a priority. The calls from different lists are blended to each user, ensuring that calls from different lists are made in priority order.
To maximise productivity at the end of the lifetime of a list, Callmedia Advance enables you to assign two lists to the same team, providing a smooth transition from one list to the other and ensuring that list penetration rates remain high without sacrificing overall productivity.
Each call list is assigned a priority. The calls from different lists are blended to each user, ensuring that calls from different lists are made in priority order.
To maximise productivity at the end of the lifetime of a list, Callmedia Advance enables you to assign two lists to the same team, providing a smooth transition from one list to the other and ensuring that list penetration rates remain high without sacrificing overall productivity.
Call-backs
When a customer requests a call back, the user can set the call-back for a specific date, time, or more generic instructions such as "tomorrow afternoon", or "weekday evening".
If a user is not available when the call-back is due, Callmedia Advance can automatically re-assign the call-back. Call-backs can automatically be reassigned to the team, or another user and team leaders can manually view and reassign call-backs whenever they want.
When a customer requests a call back, the user can set the call-back for a specific date, time, or more generic instructions such as "tomorrow afternoon", or "weekday evening".
If a user is not available when the call-back is due, Callmedia Advance can automatically re-assign the call-back. Call-backs can automatically be reassigned to the team, or another user and team leaders can manually view and reassign call-backs whenever they want.