Ad-hoc tasks
Contact centres are about more than being a new name for call centres. Skills based routing is now required for emails, just as much as for telephone calls. The same applies to all customer interactions, whether they originate on the world-wide web or from a mobile text message. But not all communication is electronic. Callmedia's revolutionary ad-hoc task facility brings paper, coupons and all back-office tasks into the contact centre where they can be measured, prioritised and effectively managed for the valued contribution that they make.
Callmedia's ground-breaking new Ad-hoc task feature enables agents to be measured on non-contact centre tasks, such letters or other fulfillment activities.
Ad-hoc tasks are reported on exactly like other tasks, such as telephone calls or emails etc., but can be selected when there is work to be done, enabling the contact centre to take the number of additional tasks into account when creating shift schedules and forecasts.
Ad-hoc tasks are reported on exactly like other tasks, such as telephone calls or emails etc., but can be selected when there is work to be done, enabling the contact centre to take the number of additional tasks into account when creating shift schedules and forecasts.