Measuring performance is hugely important to any contact centre, and Callmedia does not disappoint in this area. With over 1,400 historical reports, and full, comprehensive and standards-based real-time statistics, Callmedia provides all the information required to measure, manage and improve your contact centre.

In addition, the system automatically sends alerts to members of staff when the contact centre performance needs attention. This enables supervisors and team leaders to practice "Management by Exception", and focus on motivating and encouraging their teams, knowing that whenever a problem occurs they can react quickly.

Callmedia Webview can provide real-time statistics on plasma and pc-based wallboards, so that users can see exactly how busy the contact centre is, and how well they are performing. Based on open browser standards, Webview can easily be extended to include business information as well as up-to-the-minute contact centre statistics.