• Skills-based Routing
• Task Recall
• Auto-answer
• Wrap-up
• Auto-wrap
• Longest waiting user routing
• Least-busy user routing
• Queue-specific allocation ("Commission Queues")
• Dynamic Prioritisation of tasks
• Integrated CTI
• Integrated Call Scripting
• Service Level - Task Allocation
• Service Level - Task Completion

• User State Reporting
• Not Available Codes
• Call Completion Codes
• Management by Exception
• Intelligent Overflow
• Task Rejection
• Email pre-filtering
• Ad-hoc tasks
• Holiday and Working Time management
• Task Linking
• Wallboard
• Target Abandoned
• Alerts
• Daily/Weekly/Monthly Statistics Reset
• Auto-logoff on excessive idle

Maximum Configured Users

1000 users

Maximum Concurrent users

500 users

Maximum Queues

250 queues

Maximum Supervisor Positions

20 concurrent

Maximum Teams

100 teams

Maximum Reporting Groups

250 groups

Maximum Completion Codes

70 per queue

Maximum Not Available Codes

20 codes

Maximum Alpha Tags

500 tags

Maximum Ad-Hoc Queues

60 skilled per User

Maximum Views

50 Views

Skill Levels

20 per queue