Products & Services Introduction
Callmedia provides contact centre systems for inbound, outbound and multi-channel contact centres. Based in the UK, Callmedia specialises in providing systems which adhere to the strictest codes of practice and regulation while delivering great productivity.
Callmedia's strengths include Ofcom compliant predictive outbound dialling, call blending and blending inbound multi-channel contacts with outbound pro-active work.
Calmedia has clients in all market sectors from financial services and banking through manufacturing, retail, outsourced contact centre operators, utilities, government and collections.
In addition to contact centre systens, Callmedia also provides consultancy, professional services, tailored support services and managed services to deliver on our key aim of making contact centres work better.
Callmedia's strengths include Ofcom compliant predictive outbound dialling, call blending and blending inbound multi-channel contacts with outbound pro-active work.
Calmedia has clients in all market sectors from financial services and banking through manufacturing, retail, outsourced contact centre operators, utilities, government and collections.
In addition to contact centre systens, Callmedia also provides consultancy, professional services, tailored support services and managed services to deliver on our key aim of making contact centres work better.
Callmedia solutions include:
- multi-channel blended contact centre systems
- fully Ofcom and DMA compliant predictive dialling
- full integration to your business applications
- browser-based agent scripting and prompting
- Professional services and consultancy to integrate with your business applications
- Fully managed services which maximise your system's availability
