Callmedia Professional
An advanced contact centre platform and Software Development Kit (SDK) for telephony, Callmedia Professional provides a wealth of integration tools to enable full integration with many telephone systems.
A true multi-platform environment, Callmedia Professional supports Windows, UNIX and Java environments. Backed up by our expert consultants, Callmedia Professional can integrate with any business application quickly and easily, providing huge benefits in terms of productivity and efficiency.
Screen-popping a contact record when the customer calls can provide up to 20% improvement in efficiency, while automating transfers within the call centre can provide even greater benefits - and completely eliminate the "please repeat your details" scenario that all callers dislike.
Designed with the needs of the inhouse developer in mind, it is truly platform independent, incredibly easy to use and typically results in significantly reduced development time.
By taking care of all the telephony functions, Callmedia Professional enables IT and application developers to provide sophisticated integration to in-house very rapidly, resulting in a quick return on investment. By supporting a wide variety of telephone systems, Callmedia Professional ensures that your investment is fully protected.
Callmedia Professional Toolkits include:
An optional module for Callmedia Professional is Callmedia Director - providing routing for inbound calls based on information from your customer database, rather than the number that the caller dialled. This means that calls can be routed or prioritised according to the value of the customer, based on previous calling history, so dramatically increasing the value of each call.
Another option is the Callmedia Archiving Server -which populates database tables with full details of call history that can be used by application integrators to provide detailed business business reports using call data.
A true multi-platform environment, Callmedia Professional supports Windows, UNIX and Java environments. Backed up by our expert consultants, Callmedia Professional can integrate with any business application quickly and easily, providing huge benefits in terms of productivity and efficiency.
Screen-popping a contact record when the customer calls can provide up to 20% improvement in efficiency, while automating transfers within the call centre can provide even greater benefits - and completely eliminate the "please repeat your details" scenario that all callers dislike.
Designed with the needs of the inhouse developer in mind, it is truly platform independent, incredibly easy to use and typically results in significantly reduced development time.
By taking care of all the telephony functions, Callmedia Professional enables IT and application developers to provide sophisticated integration to in-house very rapidly, resulting in a quick return on investment. By supporting a wide variety of telephone systems, Callmedia Professional ensures that your investment is fully protected.
Callmedia Professional Toolkits include:
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Another option is the Callmedia Archiving Server -which populates database tables with full details of call history that can be used by application integrators to provide detailed business business reports using call data.
What is different about Callmedia Professional?
Complete solution... Supports every aspect of contact centre working and isthe foundation layer for the rest of the Callmedia suite.
Developer-friendly... More than 32 APIs and interfaces mean that virtually any integration is possible.
Multi-platform support... Windows, Java, UNIX, Linux, Web, .NET, J2EE are supported.
Tools to make the job simple... Callmedia Professional provides simulators, multi-layer message trace logging, extensive diagnostic tools and sample source code to get the job done quickly and right first time.
Inbound call routing... Routing based on an awareness of the caller, integrated with business systems.
Backed up by services... Callmedia Professional is backed up by Callmediaísteam of systems integration and support staff who can advise on, assist with, or carry out the complete project.