Armchair and Azzurri enjoy successful partnership lasting over a decade.

Armchair Call Handling provides telephone answering, outsourced switchboard and outbound telemarketing services to large and small businesses in the UK. It is headquartered in Andover, Hampshire and employs 60 call centre agents.

The challenge.

Armchair was quickly expanding as a company and was determined to become a leader in the outsourced contact centre market. To do so, it needed to be able to rapidly scale its portfolio to offer a wider range of services to its customers.

Armchair also recognised that each of its customers have different requirements from their outsourced contact centres; and they needed the ability to manage and maintain these diff erent services through a single system.

The solution.

Azzurri provided Armchair with Callmedia, a multi-channel contact centre management product. The software underpins customer contact strategy, helping companies such as Armchair deliver more compelling and satisfying experience for agent and caller alike.

The benefits.

  • Callmedia helps to deliver bespoke services to different clients through one system
  • A more compelling and satisfying experience for agents and callers
  • Intuitive and easy to use system
  • Robust, reliable and flexible to support growth.