by Tim Cottee | Apr 19, 2018 | Blogs
Written by Brenda Taylor, Scrum Master at Callmedia, 19th April 2018 Agile: a definition Many of you will have heard the word ‘agile‘ being used within our work environments over the last few years. In fact, being agile is one of our company values here at Maintel....
by Tim Cottee | Feb 28, 2018 | Blogs
Written by Rebecca Amiss, Product Owner at Callmedia, 28th February 2018 In the world of the multichannel contact centre, in order to ensure consistent, personalised customer service it’s important that businesses understand why their customers are choosing to...
by Tim Cottee | Aug 17, 2017 | Blogs
Written by Rebecca Amiss, Product Owner at Callmedia, 10th August 2017 Artifical Intelligence (AI) chatbots have been around for a while now, but what are they, and are they being fully utilised by businesses to improve customer service? In a nutshell, chatbots mine...
by Tim Cottee | May 11, 2017 | Events
Join speakers from Ofcom, ICO and the DMA for the expert take on Ofcom’s latest policy update on persistent misuse, with views on recent enforcement action and how GDPR will affect contact centres. Join us at the Royal Society of Chemistry to hear from Ofcom, the ICO...
by Tim Cottee | Feb 20, 2017 | News
On 20th December 2016 Ofcom published a revised statement of policy on the exercise of its enforcement powers regarding persistent misuse of the telecommunications network. This is essentially the document that governs how individuals and companies should behave when...
