How can flexible working models transform the contact centre?

In this guide we highlight how embracing flexible working can deliver a vastly superior customer experience.

It‘s widely accepted that organisations must focus on creating an appropriate working environment to motivate customer facing employees to perform at their highest level.

Properly implemented, flexible working can help you to:

  1. Attract and retain the best talent.
  2. Adapt to ebbs and flows.
  3. Offer always-on customer service.
  4. End the one-size-fits-all customer experience.
  5. Become a revenue generator.

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