Welcome to the Callmedia blog.
Here we’ve asked various experts from across our organisation to contribute their thoughts on the key trends, hot topics and latest technologies in the enterprise communications landscape.
How can flexible working models transform the contact centre? In this guide we highlight how embracing flexible working can deliver a vastly superior customer experience. It‘s widely accepted that organisations must focus on creating an appropriate working environment...read more
Has Unified Communications lived up to the hype or has it lagged behind where it ought to be by now? The key battleground in the Unified Communications market today is not features or functionality, but ease of use. I used to work for a large American telephone...read more
Availability is key, but take free services and you risk it all, says Maintel’s David Groves. You only really notice how important availability is in an IT system or service when it isn’t there. Technology is now so reliable and so well-built, that we take it for...read more
Callmedia's Neil Terry outlines seven key areas that can help you get ahead and differentiate your customer experience over the next year. One key truth in the contact centre landscape is that customers are ever more demanding and have higher expectations than ever...read more