by Tim Cottee | May 11, 2017 | Events
Join speakers from Ofcom, ICO and the DMA for the expert take on Ofcom’s latest policy update on persistent misuse, with views on recent enforcement action and how GDPR will affect contact centres. Join us at the Royal Society of Chemistry to hear from Ofcom, the ICO...
by Tim Cottee | Oct 26, 2016 | Events
You’re invited. Register today A Microsoft Gold Partner, Callmedia has been making contact centres work better for more than 15 years, helping our users deliver a great omni-channel experience for their customers, ensuring compliance and making the most out of...
by Tim Cottee | Mar 16, 2016 | Events, News
Callmedia is already one of the most complete contact centre technology platforms available. Its about to get even better. We’ve now launched a new Callmedia component – a powerful Workflow Engine from Infinity, a leading player in the field of customer...
by Tim Cottee | Feb 5, 2016 | Events
On 2nd December 2015 Ofcom published a consultation paper outlining proposed changes to the rules governing the “misuse of outbound dialling equipment”. Whilst this paper does not explicitly propose a ban on predictive dialling, if implemented it would...
