Callmedia attends and hosts numerous events through the year. We bring you and fellow IT leaders together to discuss challenges, opportunities and success stories. Callmedia believes honest and open debate between customers, industry leaders and our own specialists is productive for everyone. New events are added regularly, so be sure to return to check on our updated calendar.
Can your contact centre cope with new Ofcom regulations?
Join speakers from Ofcom, ICO and the DMA for the expert take on Ofcom’s latest policy update on persistent misuse, with views on recent enforcement action and how GDPR will affect contact centres. Join us at the Royal Society of Chemistry to hear from Ofcom, the ICO...
Microsoft Future Decoded – You’re invited
You're invited. Register today A Microsoft Gold Partner, Callmedia has been making contact centres work better for more than 15 years, helping our users deliver a great omni-channel experience for their customers, ensuring compliance and making the most out of every...
Webinar Recording: Want to add power and speed to your customer journeys?……take a look at our new engine.
Callmedia is already one of the most complete contact centre technology platforms available. Its about to get even better. We've now launched a new Callmedia component – a powerful Workflow Engine from Infinity, a leading player in the field of customer experience...
Webinar recording: The Ofcom Consultation on changing the rules relating to the use of dialling equipment
On 2nd December 2015 Ofcom published a consultation paper outlining proposed changes to the rules governing the "misuse of outbound dialling equipment". Whilst this paper does not explicitly propose a ban on predictive dialling, if implemented it would significantly...