Join speakers from Ofcom, ICO and the DMA for the expert take on Ofcom’s latest policy update on persistent misuse, with views on recent enforcement action and how GDPR will affect contact centres.

Join us at the Royal Society of Chemistry to hear from Ofcom, the ICO and DMA experts as we tackle persistent policy misuse, enforcement actions and reveal how call centres can mitigate risk of enforcement action.

All delegates have the opportunity to submit any questions before the event for the DMA to review.

You will hear from:

  • Rufus Grig, strategy director at Maintel, and DMA Contact Centre Council advisor. He discusses the Council view on recent Ofcom policy and enforcement actions.
  • Phil Jones, senior consumer protection manager at Ofcom, reviews the persistent misuse policy
  • Andy Curry, enforcement group manager, ICO with the latest on enforcement actions
  • Zach Thornton, external affairs manager at the DMA. He provides a GDPR update with a focus on contact centres.

The session rounds off with a panel discussion and a Q&A, led by Nerys Corfield, director at Injection Consulting and chair of the DMA Contact Centre Council. As well as the speakers listed above, Nerys is joined by John Mitchison, head of preference services, compliance and legal at the DMA.

This is a great opportunity to hear directly from the people at the heart of regulatory and enforcement policy making, and put your questions to straight to them.

When & where:

Tuesday, 16th May 2017
– 14:30

Royal Society of Chemistry
Burlington House
Piccadilly
London
W1J 0BA
United Kingdom

To see the full agenda and book your place, click here.

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