On 2nd December 2015 Ofcom published a consultation paper outlining proposed changes to the rules governing the “misuse of outbound dialling equipment”. Whilst this paper does not explicitly propose a ban on predictive dialling, if implemented it would significantly increase the risks associated with their use.

In this webinar Rufus Grig (Azzurri’s CTO and a member of the DMA Contact Centre Council) goes through the proposed changes, discussed their implications and provides advice on how to contact Ofcom to register your feedback before the 24th February deadline.

Watch the recording of the webinar here or download the slides.