Callmedia’s latest features.
Callmedia’s latest upgrade helps you to introduce new multi-channel strategies to communicate with your customers. It’s ideal for contact centres that want a single platform to simply manage customer communications, regardless of the channel. And the new features now give agents the right tools to deliver superior customer service.
Over the last few releases the following capabilities have been introduced:
• Improved agent interfaces
• Presenting agents with customer interaction history
• Advanced call scripting
Callmedia health check.
A free Callmedia health check is your opportunity to have one of our contact centre experts review your solution and suggest improvements in processes and configuration as well as verify that your installation is running as smoothly as possible. Helping us understand your business and technologoy challenges as well as technology ones allows us to help improve your use of Callmedia and get even more out of it than before.
December Callmedia promotion.
Callmedia are currently running a fantastic 20% off licenses promotion for all orders placed before the close of business on December 31st. This promotion includes Callmedia CTI, inbound contact centre, outbound dialler (excluding Sytel), email, web chat (now available with multi-chat), call-back, SMS, Director and CCAS licenses.
If you would like a quotation, more information on the exciting features available in the latest version of Callmedia (upgrade offers available) or to request a free Callmedia health check then please contact your account manager or call 0800 316 2222
Terms & conditions.
In order to qualify for this offer the purchase order must be received before close of business on 31st December 2015. This offer only applies to software written by Callmedia and as such this discount cannot be applied to Sytel, Eptica, Infinity or Voxeo licenses.