Services & consultancy

Callmedia professional services make your contact centre work better. From solution design to project management, installation, training, consultancy and support, we have skilled people who are experts in their field, backed up by robust, proven processes, and a quality approach to delivering and supporting contact centre systems.

People

Not only are we experts in the design, delivery and support of the Callmedia product, we also understand the business needs of organisations who use contact centres.

Process

Our processes and methodology exist to make communication easier and more effective – from ensuring that project risks are identified early on, to analysing the root cause of problems following a support incident. We have extensive web-based systems to make sure communication is effective, from online project management tools, to our online customer support portal.

Approach

Our quality-driven approach ensures that the needs of the customer are always placed first. We work closely with our partners, suppliers and resellers to ensure that problems get identified and resolved quickly. At Callmedia, we have extensive experience working closely in partnership with other organisations to make sure the project gets delivered on time, to the customer’s satisfaction. Because Callmedia services work closely with the sales team on a project-by-project basis, the same individuals are involved both pre- and post-sales, so that the transition from solution design and proposal to implementation is smooth, and risk is reduced.