Callmedia with Microsoft Skype for Business

Seamlessly extend Microsoft Skype for Business into your contact centre with Expert Contact

Callmedia Expert Contact is a omni-channel contact centre management software solution delivered on Microsoft Skype for Business. It empowers contact centres to help their organisations provide the most compelling customer experience.

Callmedia Expert Contact has been built to embrace the new capabilities which Microsoft Skype for Business brings, protecting your investment and allowing your customer service agents to use it seamlessly with your back-office.

Our design philosophy has been to “let Skype be Skype” – allowing your people to get all the benefits that the Skype for Business gives you to collaborate both internally and externally, and apply that to the customer contact experience.

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Key benefits of Callmedia with Microsoft Skype for Business

Full interaction history

360 degree customer interaction view

Easy to use interface

Deliver quicker service by accessing key actions with fewer clicks

Multi-channel interaction

Consistent customer experience across all channels for any particular touch point

Mobile integration

Simplify mobile engagement to deliver a smoother experience

Customer routing

Uses information on who the customer is to select which queue or user should handle the interaction

Delivery

Callmedia can be delivered as a hosted solution or on premises

Customer engagement is more important than ever before – so make sure you get it right every time