Customer support

At Callmedia we pride ourselves on offering unparalleled levels of customer support. From receipt of order through to implementation, training and technical support, our dedicated team is on hand to guide you every step of the way.

Dedicated support portal

We have a dedicated Customer Support area which can be accessed here >>

Here you will find important information, product updates, FAQs and other documentation to help you use your Callmedia solutions to their maximum potential.

Contact the support team

Our technical support team is UK based, ensuring rapid and effective resolution of any issues or questions you may have regarding your software.

For issues of an urgent nature, please note that we generally suggest that you make contact via telephone rather than email.

Telephone

Our Technical Support telephone number is +01489 553 525 or 08442 571 257.

Please note that you need to ensure that you contact your reseller in the first instance as we are unable to take support issues directly from you. The above numbers are for providing additional information once the initial ticket has been logged with your reseller. Callmedia offers 9-5, extended hours, and 24x7 Support. Please check which hours your support agreement covers before calling.

Please have a detailed description of the problem being experienced before contacting Technical Support, and, if calling on a weekend or after hours, please make sure you provide an appropriate contact number for us to call you back on.

Email

Our support email address is support@callmedia.co.uk.

Please note emails are only checked during working hours, which are Monday to Friday, 9.00am to 5.30pm (excluding English public holidays).